Rachel Keen

Rachel Keen, MSM, PMP, currently serves as the Director of Customer Experience at CompSource Mutual Insurance Company, having previously held the position of PMO Manager at RapidAI. With extensive experience in operational transformation, project management, and customer experience, Rachel has directed significant initiatives across various organizations, including Granicus, SONIC Drive-In, and Feed the Children, where a focus on optimizing processes and resource allocation has led to enhanced business outcomes. Previous roles encompass senior leadership positions, program management for the Federal Aviation Administration, and military service with the United States Air Force, demonstrating a robust background in both technical and strategic domains. Rachel Keen holds a Master of Science in Business Administration and Management, a Bachelor of Science in Organizational Leadership, and an Associate of Arts and Sciences in Air and Space Operations Technology from respected institutions.