Tim Zuella

Tim Zuella is an accomplished IT and customer service management professional with extensive experience in directing technology operations and call center environments. Currently serving as the IT Assistant Director at the Comptroller of Maryland since June 2021, Tim oversees multiple IT functions including systems analysis, database management, and technical support. Prior roles include Call Center Operations Manager at Codice, managing an inbound call center for the Washington DC Department of Employment Services, and Call Center/Customer Service Manager at TransCore, responsible for 50 employees. Tim has a proven track record in clinical administration supervision at UnitedHealth Group, customer service leadership at Ritz Camera & Image, and retail management at Boater's World Marine Centers. Tim holds a BA in Political Science from Earlham College and has received numerous Sales Excellence awards throughout a distinguished career.