Jyoti Sharma is a seasoned Senior Design Consultant at Computacenter since April 2021, with prior experience as a Principal Architect at Servion Global Solutions from February 2022 to June 2022 and as a Technical Architect focusing on contact center solutions from August 2014 to March 2021. Expertise includes leading Avaya delivery teams, designing and implementing contact center solutions, and providing presales support. Earlier roles featured technical consulting at Agc Networks, delivering SME-level support across multiple regions, and senior software engineering at Avaya, emphasizing global service delivery and technical mentorship. Jyoti holds a BSc in Mathematics from Miranda House, Delhi, and an MCA in Computers from V.B.S Purvanchal University.
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