Simon Jones

Simon Jones has extensive experience in service management and operations, currently serving as the Run Lead for Global Service Coordination at Computacenter since October 2014, where responsibilities include managing UK Engineering Event Services, ensuring customer satisfaction, and overseeing service delivery for a major account. Prior roles at Computacenter include Senior Service Manager, focusing on contract governance and management of multiple service lines. Before joining Computacenter, Simon held various positions at Capita IT Services, including Head of Service Improvement, and Director of Service Centre, where service excellence across numerous KPIs was a priority. Additional experience includes managing desktop services for O2 at ComputerLand (later Capita IT Services), operations management at CSC, and various roles at Royal Mail. Simon's career reflects a strong commitment to enhancing service quality and improving operational efficiency across diverse organizations.