Heidi Douet

Heidi Douet is an experienced Implementation Specialist at CSI, recognized as a Subject Matter Expert for both the CenterDoc and CenterVoice applications since June 2021. In this role, Heidi gathers requirements, configures application settings, oversees data conversion, and delivers training to end users while providing post-implementation support. Prior experience includes roles as Operations Assistant at Merchants & Farmers Bank & Trust and Farmers-Merchants Bank & Trust Company, where Heidi focused on process improvements, policy formulation, and providing leadership to staff. Additionally, positions at Integra Business Systems and St Martin Bank & Trust involved system configuration, training development, and team management within lending operations. Heidi holds a Bachelor's degree in Applied Science from the University of Louisiana at Lafayette and multiple certifications from the Louisiana Bankers Association.