Derek Osborn is a seasoned IT Service Management (ITSM) leader with over 15 years of experience in enterprise-scale service delivery across various industries, including Finance, Insurance, and Telecommunications. They have worked with major organizations such as Australia Post, National Australia Bank, and IBM, delivering initiatives that enhance operational resilience and improve service performance. Currently, Derek serves as the Senior Incident and Problem Manager at Computershare, following their role as the Change, High Priority Incident, and Problem Manager at GPC Asia Pacific. Derek's expertise encompasses Incident, Problem, Change, and Service Level Management, with a strong focus on stakeholder engagement and continuous improvement. They hold an Associate Diploma in Information Systems from TAFE SA.
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