James Thomas is a Senior Product and Customer Experience Leader with extensive experience in the financial services industry. They managed a 150-seat Customer Service Centre at Computershare UK from 2014 to 2022, focusing on delivering exceptional service and meeting ambitious service level agreements. Previously, James worked as a Performance Manager at RAC, overseeing a large team and ensuring compliance with service level agreements. They graduated from St. Katherine's School and Sixth Form, Bristol, with 9 GCSEs and 3 A Levels in English Literature, Business, and Media Studies.
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