Joy Magee

Joy Magee currently serves as an Account Manager at Ricoh USA, Inc. since August 2016, overseeing day-to-day operations of Managed Services accounts, invoicing, and ensuring customer satisfaction. Joy has also held various roles, including Law Firm Services Coordinator with a national scope, and a part-time Quality Assurance Supervisor at Computershare since January 2010, where responsibilities included setting quality standards and training agents. Previous experience includes serving as an Executive Assistant Office Manager at Gen Re, and in multiple roles at Ricoh Business Solutions, exemplifying strong operational management and customer service skills. Joy's career also includes a foundation in customer service and supply management at IKON Office Solutions, featuring a successful retention strategy for contracts. Education was completed at Lincoln University.