Linsey Edn

Linsey Edn has extensive experience in workforce management and call center operations, currently serving as the Workforce Management Team Lead at Computershare since February 2017, where responsibilities include leading a team of WFM analysts and ensuring adherence to client SLAs. Previous roles at Computershare include Call Center Team Lead, where Linsey managed a team of CSRs and implemented new processes to enhance productivity, and Assistant Team Lead, supervising CSR operations and handling escalations. Linsey began as a Call Center Representative, providing high-quality service for class action settlements. Additionally, Linsey worked as an extern in the medical billing and coding department at American Pain Institute, Inc. and Cleanse Clinic, where responsibilities included coding medical procedures for accurate billing. Linsey is currently pursuing a Bachelor of Business Administration at the University of Louisville.