Collin Emond

Collin Emond has been working in the technology industry since 2018. Collin began their career as a Desktop Support Specialist at CompuCom in 2018, where they provided remote and in-person troubleshooting and had experience with ticket systems. In 2019, they moved to Vertikal6 as a Service Desk Associate, where they worked in a Level 1 HelpDesk environment and was responsible for opening tickets, taking calls, and troubleshooting with users remotely. Collin'stroubleshooting experience included Active Directory, Outlook, Microsoft Office, Server and Connections, VPN configuration, and Printers. In 2021, they joined StratusPointIT as a Field Support Engineer and Technical Support Analyst. In this role, they monitored ServiceDesk/Emails/Phone system to ensure incidents were responded to in a timely manner, performed initial triage and analysis of user’s technical requests and/or issues, performed technical troubleshooting and qualification of suitable next steps in incident resolution, and managed client communications and expectations appropriately. Prior to this, Collin Emond worked at Big Y World Class Market from 2013 to 2018, where they held the roles of Produce Clerk and Service Clerk.

Collin Emond attended Southwick Tolland Granville Regional High School from 2011 to 2015, graduating with a Diploma. Collin then attended Springfield Technical Community College from 2015 to 2017.