Comserv (UK) are specialists in providing repairs, maintenance and planned maintenance for the social housing market. Comserv has used Vanguard's Systems Thinking principles to design the first truly end-to-end service in the sector. We are passionate about putting our customers first and have designed our service around their needs. To our knowledge we are the only social housing service provider that has redesigned not only the front-end service but our entire organisation around Vanguard's Systems Thinking Principles.

Delivered through our local, experienced and skilled team of over 150 Operatives we now carry out responsive repairs, planned works and property improvements to over 8,000 Local Authority properties. Our experienced Call Centre manages over 1,500 calls per day.

Using a diverse team of skilled Operatives, we currently undertake around 400 visits to our customers’ homes per day from repairs to void works and disabled facilities to planned maintenance.

Our service term contract with Portsmouth City Council is valued at £15m per year.

Comserv (UK) Ltd

This department is responsible for overseeing service operations and managing contracts to ensure efficient delivery of services.

Service Management

This department is responsible for managing and executing electrical projects, ensuring safety and compliance standards are met.

Electrical Services

This department oversees health, safety, environmental, and quality assurance practices within the organization.

Health and Safety

This department oversees the coordination and administration of operational processes to enhance efficiency and effectiveness.

Comserv (UK) Ltd

Org chart

Teams

Service Management

Electrical Services

Health and Safety

Operations Management

Offices