Ian Sims is an experienced technical consultant specializing in contact center solutions, with a career spanning over a decade in various roles related to UCCE, IPT, and voice engineering. Currently serving as a Contact Center Technical Consultant at Westcon-Comstor since March 2020, Ian has previously held positions at notable companies including John Lewis Partnership, Vodafone, and Camelot Group plc. Ian's expertise encompasses training on new technologies, designing solutions for large-scale contact centers, and providing 3rd line support for numerous deployments. Ian's technical proficiency and ability to navigate complex projects have contributed to successful outcomes in both new deployments and ongoing operational support.
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