Russell Ward

Russell Ward has extensive experience in technical support, currently serving as a Tech Support Representative at Concentrix Ltd since March 2007, where responsibilities include providing international remote support for Polycom technologies and leveraging expertise in networking protocols and software configuration. Prior roles include Tier II Technical Support Agent at Concentrix and Help Desk Technician positions at ASR Solutions, LLC, and AQInc, demonstrating a strong background in customer service, technical problem-solving, and collaboration with peers to resolve complex issues. Consistently recognized for outstanding performance, Russell possesses a solid educational foundation from Carroll County Community College.