Achraf Houissa is a Senior Operations and Project Deployment Manager with over 12 years of experience in managing complex projects and multi-disciplinary teams in the customer-facing sector. Currently serving as a Senior Team Leader at Concentrix, they focus on process improvement and innovation, leveraging their Agile and Six Sigma Black Belt certifications. Achraf has effectively improved operational performance and customer satisfaction throughout their career by implementing innovative solutions and fostering high-performing teams. They hold a Master’s degree in International Business from Ecole Supérieure de Commerce de Tunis.
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