Agon Dresha

Agon Dresha is a Senior Quality Analyst and Trainer at Concentrix, where they focus on setting standards, training teams, and integrating quality into daily operations. Prior to this role, Agon worked as a Quality Manager and Trainer at Webhelp. They are currently pursuing a Bachelor's degree in English Language and Literature at AAB College. Agon is passionate about leveraging technology and quality assurance to make a meaningful impact.