Ahmed Walid is a results-driven Senior Quality Analyst with extensive experience in quality assurance, process improvement, and customer experience within competitive BPO environments. Currently, they serve as a Senior Global Quality Analyst at Concentrix, focusing on ensuring high service standards and driving performance excellence across global teams. Previously, Ahmed worked as a B2B Customer Acquisition Specialist, specializing in customer acquisition and revenue growth for U.S. telecommunications companies. They are currently pursuing a Bachelor of Business Administration (BBA) in Accounting and Finance at Benha University.
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