Alan Baroña is the Director of Innovation, Analytics & Technology at Concentrix, where they lead strategic initiatives to advance technological solutions for top brands. Previously, Alan served as Associate Director of Analytic Technology at Concentrix and held roles at Convergys Intelligent Contact and eTelecare Global Solutions, focusing on innovation and organizational development. Alan has a Master's degree in Business Administration from San Beda College. Currently, they are also the Director of the Advanced Technology Group at Concentrix Catalyst.
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