Amal Mamdouh is an experienced professional in quality management and customer service, currently serving as a Senior Quality Specialist at Concentrix from September 2023 to September 2024. Previously, Amal held various positions, including Travel Agent and Quality Supervisor, where responsibilities included supervising work groups, performance appraisal, and leading quality improvement initiatives. Amal's experience also includes a role as a Quality Control Specialist at Teleperformance and a Customer Experience Specialist at Thndr, showcasing a strong background in monitoring and evaluating customer interactions. Amal holds a Bachelor's degree in Italian Language and Literature from Cairo University, completed between 2018 and 2022.
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