Berkay Paray has experience primarily in problem management and customer service, recently serving as a Problem Management Analyst & Escalation Specialist at Concentrix, where responsibilities included troubleshooting technical cases and identifying recurring issues through data analysis. Prior to that role, Berkay worked as a Customer Service Specialist, addressing customer inquiries and managing records in CRM systems. Additionally, Berkay was employed as an Operations Agent at Celebi Aviation Holding, coordinating flight operations for effective daily processes. Berkay holds a Bachelor of Arts in English Language and Literature from Kocaeli University and completed a course in English Studies at Uniwersytet Śląski w Katowicach. Currently, Berkay is pursuing a Master's degree in Data Science at WSB University.
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