Bob Eyres is a retired Senior Technical Solutions Manager who previously worked at Concentrix, where they designed contact center solutions, taking end-to-end ownership of the design and implementation process. Before that, they held a similar position with IBM Global Process Services and contributed to the IBM Software Group's Information Management Solutions division. Bob has over 20 years of experience in providing software services and solutions, particularly in the financial and telecommunications industries, and is recognized as a certified Genesys engineer. They also hold director positions in several companies since 2006.
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