Caren Burns is a seasoned professional with extensive experience in customer experience optimization and management consulting. Currently serving as Senior Director at Concentrix since October 2018, Caren focuses on enhancing customer interactions through a strategic blend of agents, technology, and analytics. Prior to this role, Caren held the position of Senior Director at Convergys, where the emphasis was on delivering superior customer experiences. Additionally, Caren was part of the Process Competency Group at Accenture from 2000 to 2004, undertaking progressively responsible roles in business process design, change management, and instructional design. Caren holds a Bachelor of Business Administration in Business Management from Middle Tennessee State University.
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