Edson Romero

Edson Romero is currently the Associate Director of Service Delivery at Concentrix, where they leverage extensive experience in large-scale BPO operations to ensure operational excellence and profitability. With a strong background in finance and business administration, Edson has held various leadership roles, including Account General Manager at Concentrix and Workforce Director at BRM S.A.S. They have a passion for transforming data into strategic insights to optimize performance and improve customer experience. Edson is also pursuing a program in Applied Data Science at MIT, enhancing their skills in data-driven decision-making.