Fábio Santana is an experienced executive in operations management, currently serving as Gerente Executivo at Concentrix since November 2023, specializing in operational strategy and team management. Fábio previously held significant roles at Vikstar Contact Center, including Gerente Trainee and Senior Operations Manager, overseeing teams of supervisors and operators while driving performance and operational excellence. At AeC, Fábio managed over 2,300 employees as a Senior Operations Manager, focusing on strategic and financial oversight. Fábio’s career commenced at Vivo (Telefônica Brasil) as Supervisor de Relacionamento and progressed through various analytical and quality assurance positions. Fábio holds a bachelor's degree in Law from Faculdades Promove and has pursued advanced studies in IA and Business Strategy at Pontifícia Universidade Católica do Paraná, as well as an Executive MBA in Leadership and Innovation from PUCRS.
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