Wittel
Denis Mairena is an accomplished professional in customer experience and digital solutions, currently serving as the Executive Manager of Quality and Performance at Wittel since January 2022. Prior experience includes roles at Mutant as a Journey Owner focused on customer-centric innovations, and Telefônica Brasil as a Systems Consultant managing IT project teams. Denis has a strong background in digital customer service, having supervised complex projects involving virtual agents and chatbots at SKY Brasil, and managed significant projects at Neuralnet Tecnologia e Serviços S/A. With an MBA in Application Development and IoT from FIAP and a Bachelor’s degree in Computer Science from Centro Universitário FIEO, Denis combines technical expertise with leadership in driving digital transformation across various sectors.
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Wittel
Somos uma CX Company que tem profundo conhecimento da interação entre clientes e empresa. Com 30 anos de história no mercado de tecnologia, oferecemos soluções customizadas que focam no equilíbrio entre resultados de negócio e eficiência operacional com qualidade. A partir de um conjunto de ações estratégicas que funcionam em diversos segmentos, seguimos evoluindo junto aos nossos parceiros. Para isso, contamos com um time de especialistas preparados e capazes de entender os desafios de cada negócio, sempre com transparência e comprometimento