Gabriel Bastos is an experienced professional with 23 years in Call Center planning, currently serving as the Head of WFM/Planning at Concentrix Brasil, where they lead a team of 86 and manage a portfolio of 62 clients. Previously, they held key positions at Contax S.A., Teleperformance, and CSU CardSystem SA, focusing on workforce management, strategic planning, and client solutions for major financial institutions. Gabriel holds a Bachelor's degree in Business Administration with an emphasis on Marketing and is currently pursuing a Lean Six Sigma Green Belt certification. Their expertise includes developing planning processes that enhance operational efficiency and customer satisfaction.
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