Gaurav Nader is an experienced professional in workforce management and team leadership, currently serving as Assistant Manager at Concentrix since March 2015. Responsibilities include managing workforce management systems, performing statistical analysis of service center data, and facilitating process improvements. Previously held managerial roles at PC MASK PVT. LTD and PropTiger.com focused on agent hiring and retention, along with performance management of technical support teams. Gaurav also has experience in client interaction and quality verification from earlier positions at Convergys and Teleperformance, contributing to the success of various programs through statistical reporting and operational improvements. Educational background includes studies at Kendriya Vidyalaya from 1987 to 1999.
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