Giannina Vargas

Giannina Vargas is an experienced operations and project manager with a robust background in the BPO industry, having held various managerial positions across multiple companies. Most recently, Giannina served as Operations Manager and Delivery Excellence Manager at Concentrix from September 2023 to April 2022, and prior to that, contributed as Operations Project Manager at TRT Interactive. Giannina's expertise includes managing transition projects, overseeing operations delivery, and ensuring high customer satisfaction (CSAT) scores at organizations like Infosys BPO and Teleperformance. With a degree in Food Science from Universidad de San José, Giannina possesses strong leadership skills and a track record of achieving operational excellence through effective team management and continuous improvement initiatives.