Gina Massa is a Senior Director of CX Analytics and a Customer Experience Consultant with over 20 years of expertise in the field. Currently at Concentrix, they lead an analytics practice focused on customer experience design and insight delivery, having built a global team of over 70 members. Previously, Gina held roles at Convergys Analytics and RJR Nabisco, among others. They are pursuing a B.S. in Business with a focus on Marketing at Indiana University - Kelley School of Business.
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