Joseph Aragon

Joseph Aragon is a seasoned professional with extensive experience in operations and leadership within the contact center industry. Currently serving as Senior Director and Country Lead for Nicaragua at Concentrix since January 2022, Joseph has successfully overseen significant business growth and management of large-scale operations. Previous roles include Director of Operations at IBEX, where a 200 to 1200 headcount expansion in 14 months was achieved, and Director of Operations at Foundever, focusing on portfolio management in Nicaragua. At Sitel Group, Joseph held multiple leadership titles, including Senior Manager and Account Lead, where innovative strategies led to substantial improvements in client satisfaction, operational efficiency, and revenue growth across various telecommunications and retail services. Joseph holds a degree from Universidad Americana (UAM).