As one of the largest global providers of customer experience (CX) products and solutions, Foundever empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – they securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, their solutions deliver a competitive edge across all customer touchpoints.

Outsourcing

Foundever

Foundever's headquarters in Miami, FL, United States

Laurent Uberti

Olivier Camino

Peter Langan

Nicolas RAFFIN

Kim Smouter

Louis-Bénigne THOMAS

Thiaga Munusami

Ash Padmanabhan

Kalin Kunev

Mike Corrigan

Steve Stinson

Iñaki Cebollero

Natasha Cowan

Benoit Leclercq

Deena Williamson

Nordine Benbekhti

Chris Knauer

Jason Skaria

Laurent Delache

Martin Wilkinson-Brown

The Leadership Team at Foundever is responsible for setting the strategic direction and vision of the company, fostering innovation in customer experience solutions, and driving global business development. This diverse team of executives, including the CEO, CMO, CTO, and COOs, collaborates to enhance operational efficiency, implement cutting-edge technologies, and cultivate strong client relationships, ensuring that Foundever remains a leader in delivering exceptional customer interactions across multiple channels.

Leadership Team

The Sales and Business Development Team at Foundever plays a crucial role in driving growth by developing strategic partnerships and expanding the company’s customer base. They focus on identifying new market opportunities, nurturing relationships with key accounts, and creating tailored solutions that enhance customer experience offerings. With a diverse team of leaders and specialists, they work collaboratively to formulate effective sales strategies and manage bids, ensuring that Foundever remains a competitive player in the customer experience industry.

Sales and Business Development Team

The Marketing and Customer Experience Team at Foundever focuses on enhancing brand visibility and fostering customer loyalty through innovative marketing strategies and exceptional service delivery. This team collaborates across functions to develop and implement digital marketing campaigns, optimize customer interactions, and leverage technology to improve customer journeys, ensuring that every touchpoint reinforces the brand’s value and strengthens customer relationships.

Marketing and Customer Experience Team

The Technology and Operations Team at Foundever is instrumental in managing and optimizing the company's IT infrastructure and operational processes. This team ensures the secure and efficient delivery of customer experience solutions through innovative technology integration, robust security measures, and effective project management. By aligning technological advancements with operational excellence, they support Foundever's mission to enhance brand-customer connections globally.

Technology and Operations Team

The Human Resources Team at Foundever is dedicated to fostering a supportive and efficient workforce that drives exceptional customer experiences. They focus on developing talent through training and learning initiatives, managing employee benefits and rewards, and ensuring effective HR systems and practices. By promoting a positive workplace culture and supporting employee growth, the team plays a crucial role in aligning the company's human capital strategy with its broader business objectives.

Human Resources Team

The Client Management and Relations Team at Foundever is dedicated to nurturing and enhancing relationships with key clients to ensure their satisfaction and success with the company's customer experience solutions. This team, comprised of experienced leaders, focuses on strategic account management, driving client engagement, and delivering tailored services that align with client objectives, ultimately fostering long-term partnerships that support the growth and value of both Foundever and its clients.

Foundever

Org chart

Teams

Leadership Team

Sales and Business Development Team

Marketing and Customer Experience Team

Technology and Operations Team

Human Resources Team

Client Management and Relations Team

Offices

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