Katy MacIntosh

Katy MacIntosh is an experienced professional with a diverse background in customer support and operations management. At Concentrix, Katy excelled as a Technical Support Specialist, consistently maintaining customer satisfaction scores above 92% while handling over 20 inbound calls daily. As a Team Lead, Katy effectively managed a team of over 18 advisors, setting performance goals and conducting evaluations to enhance key deliverables. Additionally, as a Quality Coach, Katy developed training content for various classes, ensuring adherence to client standards. Prior to Concentrix, Katy served as Store Manager at Circle K, where management of a staff of 6-10 and the development of talent contributed to improved productivity and workflow. Katy also achieved consistent sales success as a Senior Sales Associate, directly impacting company growth. Education was pursued at Guysborough Academy.