Kellyann McCafferty is a solutions professional with over 11 years of experience in managing accounts across commercial and public sectors. Currently serving as the Senior Director of Global Accounts at Concentrix, Kellyann has a strong background in contact center solutions, service desk management, and client relationship management. Previously, Kellyann held various roles at organizations such as Webhelp and IBM United Kingdom Ltd, where they focused on project management, solution delivery, and business development. With certifications in Lean, ITIL, and PRINCE 2, Kellyann demonstrates a commitment to continual improvement and innovative solutions.
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