Kimberly Blackburn is an accomplished IT Operations Director with extensive experience in enhancing IT operations and support. They have a notable background in program management and technical writing, having held various roles at AT&T, Avaya, and Lucent Technologies. Currently, Kimberly leads Client Success Management at Concentrix while previously directing IT Operations and Support at Safelite, where their strategic transformation programs improved customer experience and service delivery. Kimberly holds a Bachelor of Arts in English - Writing and Language from Otterbein College.
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