Mario Freitas is a skilled leader in operations and customer experience, with expertise in people development, performance management, and conflict resolution. They have previously held roles such as Team Leader and Operations Coordinator at Concentrix, and Assistant Manager and Process Analyst at Teleperformance. Mario's educational background includes an extension in Peace Studies and Conflict Resolution from UNOPAR, along with a degree in Business Processes from Anhanguera Educacional. Additionally, they possess a technical qualification in Electrical/Electronics Maintenance from Escola SENAI Roberto Simonsen.
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