Matthew Zapanta is a Senior Manager of Service Delivery at Concentrix, with a robust history in the outsourcing and offshoring industry. They have expertise in Reporting & Analysis, Quality Auditing, Coaching, Data Analysis, and Training & Development, having managed multiple teams totaling 80 TQAs and 1,000 FTE across three major eCommerce programs. Matthew graduated from the Polytechnic University of the Philippines with a degree in Management, specializing in Medical Office Management/Administration, and holds certifications as a Lean Six Sigma Yellow Belt and COPC Level 1 Trained. Previously, they held various roles at Concentrix, culminating in their current senior management position.
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