Mauro Gallo is a Customer Experience & Excellence Director with extensive experience in Operations, Training, and Business Intelligence across various industries, including technology and telecommunications. Currently serving as the Associate Director of Business Intelligence & Insights at Concentrix, Mauro leads cross-functional teams to drive process optimization and data-driven decision-making in a post-merger environment. Previously, Mauro held key roles in organizations such as CQS S.A., Webhelp, and WIND Hellas, contributing to operational excellence and customer experience improvement through innovative strategies and analytics. Mauro earned an Engineer's degree from Politecnico di Torino and holds a master’s degree in Telecommunications.
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