Nicola Thomas is a Vice President at Concentrix, specializing in global operational excellence and client success. With over two decades of experience in customer service operations, Nicola has successfully led large-scale transformations, including as a Senior Director at Webhelp, where they championed global Performance Excellence programs. Previously, Nicola contributed to Vodafone in various managerial roles, focusing on complaint handling strategies and operational improvements. They hold a Bachelor’s Degree in Social Policy & Administration from the University of Hull.
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