Niharika Singh is a Senior Manager in Workforce Analytics at Concentrix, bringing over 12 years of experience in Workforce Management and Customer Service. Niharika has held various roles at Concentrix, progressing from Team Leader to Senior Manager. Prior to Concentrix, Niharika worked as an Assistant Manager in Central Capacity Planning at Aegis Customer Support Services from 2016 to 2018 and as a Vendor Manager in Workforce Planning at Expedia Group from 2020 to 2022. Niharika earned an MBA from Sikkim Manipal University and holds dual Bachelor of Technology degrees in Electrical, Electronics, Communications Engineering, and Electronics and Instrumentation from Galgotias College of Engineering and Technology.
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