Nikhil Kumar is a professional with over 19 years of experience in client servicing, project management, revenue management, and operations. Currently serving as Associate Director of Operations and previously as Deputy General Manager at Concentrix since May 2016, Nikhil has a proven track record of optimizing resource utilization and enhancing operational effectiveness through streamlined SLAs and SOPs. Prior experience includes the role of Operations Manager at iYogi from February 2014 to February 2016 and Manager Operations at Teleperformance from October 2003 to February 2012.
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