Nuno Carvalho is an experienced operations leader with a significant background in the electronics and travel sectors. From September 2015 to May 2016, Nuno served as Operations Manager at Concentrix, overseeing teams across multiple languages and ensuring high performance above industry benchmarks. Nuno has held various senior positions, including Associate Director and Senior Operations Manager, focusing on global account management and operational delivery across diverse geographical locations. Responsibilities have included team leadership, headcount forecasting, SLA management, and implementation of continuous improvement methodologies. Prior roles include management of new project implementations and work-at-home operations, along with early career experiences as a web developer and IT focal point at companies like IBM and Bosch. Nuno holds a Specialized Technician degree in Programming and Systems Administration from Universidade do Minho and a Technician degree in Computer Systems Management from EPB - Escola Profissional de Braga.
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