Omer Safdar Ali

Omer Safdar Ali is an experienced professional with a strong background in operations and sales management. Currently serving as an Operations Team Leader at Concentrix since February 2024, Omer supervises content moderators and ensures performance metrics are met through regular coaching. Prior experience includes a role as Team Coach at ibex. Pakistan, where Omer managed sales teams to achieve KPIs and foster exceptional customer service. Omer also has a diverse history in sales and customer service roles across various organizations, including Experts Communication as a Senior Sales Executive and Bahria Town as a Customer Service Representative. Omer holds a Bachelor of Commerce degree from Karachi University, completed in 2014.