Pedro Lucas is an experienced Technical Support Engineer at Concentrix since April 2016, specializing in Performance and Reliability issues with Windows for Premier Customers. Prior experience includes roles as a Customer Experience Specialist at Airbnb, focusing on customer support and satisfaction, and as a Customer Support Specialist at Wonga.com, where responsibilities included managing account inquiries and installment plans. Earlier positions at Stream Global Services involved delivering technical assistance for Microsoft Surface and coaching Technical Support Professionals. Additionally, experience as a Customer Support Specialist at Sitel Iberica Teleservices included providing technical support for Hewlett-Packard products. Pedro holds a Higher Certificate in Computing & Telecom Systems from I.E.S. Antonio Machado.
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