Ravi Kumar is a seasoned manager with extensive experience in the BPO industry, currently serving as a Manager at Concentrix since June 2023. Prior roles include Assistant Manager at Teleperformance from October 2018 to May 2023 and Team Leader at Arvato Services Bertelsmann from July 2015 to July 2018. Ravi also held the position of Quality Team Lead at AEGIS BPO SERVICES (GURGAON) LIMITED from May 2011 to July 2015, where responsibilities included senior quality assurance oversight. Earlier career experience includes serving as Team Leader and Senior Quality Analyst at Spanco BPO from August 2009 to May 2011. Ravi holds a Bachelor of Arts in Humanities from Delhi University and an MBA in Operations Management from Maharshi Dayanand University.
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