Sami Heinula is an experienced leader in operations management with a strong background in multilingual support and global accounts. Currently serving as the Head of Operations at Concentrix since February 2023, overseeing Finnish and Swedish language services, Sami previously held the position of Head of Operations for English language accounts at Webhelp from July 2020 to March 2023. Sami's career includes roles at Concentrix from November 2013 to June 2020 as a Business Operations Manager and Operations Team Manager, and earlier at IBM as a Team Leader for technical support across multiple European countries from January 2010 to October 2013. This diverse experience showcases a commitment to operational excellence and client relationship management in dynamic environments.
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