Samuel Sears is a Senior Product Manager at Concentrix, where they lead the iX Platform, a core component of the iX product suite that utilizes generative AI to enhance business efficiency and customer experiences. With a solid foundation in data science, they approach product management with a holistic perspective, effectively balancing strategy with attention to detail. Their expertise in Agile methodologies has driven successful transitions and product launches, including the iX Platform and the ESNTL Wellness platform. Samuel's career also includes roles in customer service and business process consulting at Allstate and Pioneer Investments, as well as experience as a Digital Business Analyst, where they significantly improved chatbot functionality and performance. They earned a degree from Bellevue University, graduating with a 4.0 GPA.
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