Sashawna M. is an accomplished professional with extensive experience in quality assurance and training management within the contact center and outsourcing industry. Currently serving as a Training and Quality Manager and Operations Manager at Concentrix from January 2024 to November 2024, Sashawna previously held roles as Quality Assurance Manager and Quality Assurance Supervisor at Iterum Connections from November 2022 to March 2024. Sashawna's career also includes significant positions at Conduent as Customer Service Supervisor and Senior Quality and Training Specialist, and a foundational role as a Customer Care Professional at Flow. Earlier experience includes work as a Customer Service Representative at Digicel Group. Sashawna earned a Bachelor's degree in Linguistic, Comparative, and Related Language Studies and Services from The University of the West Indies, Mona, between 2004 and 2009.
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