Shamjit Kaur is an accomplished Senior Director of Operations at Concentrix since August 2015, overseeing a workforce of 3,100 in India and implementing strategic change management to enhance client sentiment. With an extensive background in service delivery and operations, Shamjit has successfully managed teams of up to 4,500 personnel and directed service delivery for multiple international programs. Previous experience includes significant roles at UnitedHealth Group, where Shamjit led diverse teams in healthcare service delivery and achieved high performance, and at EXL, where recognition for exceptional client service was received. Shamjit holds a Master's degree in Public Administration from Panjab University and completed an Executive Development Program at The Tuck School of Business at Dartmouth.
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