Sungjin Kim is currently the Director of Client Success Delivery at Concentrix, overseeing strategic initiatives in client satisfaction. Previously, at IBM, they held multiple leadership roles, including Client Partner Executive for SK Group and Market Tech Org. Transformation Lead, where they managed significant business revenue and spearheaded transformation agendas across the APAC region. Sungjin possesses over 24 years of technical expertise, particularly in IT service management and organizational restructuring, and they are pursuing a Bachelor's degree in Electronic Engineering from Dankook University.
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