Swapnali C.

Swapnali C. is currently a Training Supervisor at Concentrix, where they have been advancing their career since 2025. Previously, they served as a Process Trainer at the same company and held various customer service roles at notable organizations, including Accenture and Tata Consultancy Services. Swapnali obtained a TEFL and TESOL certification from the Asian College of Teachers in 2019, and earned a diploma in Aviation, Hospitality, and Travel Management from the Frankifinn Institute of Airhostess Training in 2006. Their extensive experience in training and customer service highlights a strong background in improving team performance and client engagement.