Tasneem Ibrahim

Tasneem Ibrahim is a Senior Training & Quality Manager at Concentrix, where they oversee training and quality operations for six international clients, supporting over 2,000 FTE. With over a decade of experience in the BPO industry, they have managed large-scale training and quality functions and led talent development initiatives that promote strategic goals and enhance customer satisfaction. Tasneem has held various roles, including Operations Manager at Webhelp and Customer Service Team Leader at Teleperformance, where they consistently achieved high performance indicators. They are dedicated to people development and creating scalable training solutions that align training with performance outcomes.